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Privacy Policy



We view protection of your privacy as a very important principle. We understand clearly that you and your personal information is one of our most important assets. We store and process your information (as defined under the Information Technology Act,2000) if any, on computer that may be protected by reasonable technological security measures and procedures in accordance with Information Technology Act,2000 and rules thereunder.

When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

The VIVA will retain Your Personal Data only for as long as is necessary for the purposes set out in this Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Your information, including Personal Data, is processed at the VIVA’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to and maintained on computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the VIVA is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the VIVA may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The VIVA may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the VIVA
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, we take steps to remove that information from Our servers.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

  • Disclaimer of representations and warranties: Your access to and use of the Services or any Content are at your own risk. You understand and agree that the Services are provided to you on as “As Is” or “As Available” basis. VIVA makes no warranty or representation and disclaim all responsibility and liability for any harm to your computer system, mobile, loss of data or other harm that results from your access to or use of any content, the deletion of or the failure to store or transmit, any content and other communications maintained by the services. No advice or information, whether oral or written, obtained through the Content, will create any warranty or representation not expressly made herein or therein.
  • Limitation of Liability: By using the Services, you agree that the liability of VIVA, its officers, directors, employees, agents, representatives and licensor shall be limited to the maximum extent permissible by applicable law. In no case shall VIVA, its directors, officers, employees, agents, representatives, contractors, principals, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the services or any content or for any other claim related in any way to your access to the Platform and/or use of the Services, including but not limited to any errors or omissions in any content or information on the Platform, or any loss or damage of any kind incurred as a result of the use of the Services and/or reliance on any content or information on the Platform.
  • Indemnification: You shall defend, indemnify and hold harmless VIVA, its Directors and their respective officers, agents and employees from and against any claim, demand, damages, obligations, penalty, losses or action (including reasonable attorney’s fees) made by any third party against the Indemnified Parties, due to or arising out of your or your affiliates or relatives breach of these terms, the Privacy Policy and/or any other policies, violation of any applicable law, rules, regulations or violation of the rights (including infringement of intellectual property rights) or unauthorized, improper, illegal or wrongful use of your VIVA account (including by you or by any person, including a third party, whether or not authorized or permitted by you). This indemnification obligation will survive the expiry or termination of these Terms and/or your use of the Service.
  • Force Majeure: You agree that VIVA shall be under no liability whatsoever to you in the event of non-availability of the Platform and/or any of the Services or any of the Services or any portion thereof, occasioned by an Act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, satellite failure, failure of any public utility, man-made disaster, satellite failure or any other cause whatsoever beyond the control of VIVA.
  • Governing Laws: These Terms shall be governed, interpreted and construed in accordance with the laws of India, without regard to the conflict of law provisions and for resolution of any dispute arising out of your use of the Service or in relation to these Terms. Notwithstanding the foregoing, you agree that, VIVA has the right to bring any proceedings before any court/forum of competent jurisdiction ay you irrevocably submit to the jurisdiction of such courts or forum and any proceeding brought by you shall be exclusively before the courts in Mumbai, Maharashtra.
  • Severability: If any provision of these Terms is held invalid, void, or unenforceable, then that provision shall be considered severable from the remaining provisions, and the remaining provisions shall be given full force and effect.
  • Amendments: We may revise these Terms from time to time, without prior notice to you, to update, revise, supplement, and otherwise modify these Terms and to impose new or additional rules, policies terms or conditions on your use of the Service. Any updates, revisions, supplements, modifications and additional rules, policies, terms, and conditions will be posted on the Platform and will be effective immediately after such posting and we recommend that you periodically check these Terms on the Platform for such revised terms. Your continue use of the services and/or the Platform will be deemed to constitute your acceptance of any and all such revised terms.
  • Entire Agreement: These terms, privacy policy and any other terms or policies as may be prescribed by VIVA from time to time, constitute the entire agreement between you and VIVA which will govern your use of or access to the Services and/or the Platform, superseding any prior agreements between you and VIVA regarding such use or access.

Applicable Law

Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Mumbai, Maharashtra.

Contact Us

Please contact us for any questions or comments (including all inquiries) regarding this platform on below mentioned;